platrr.

PRIVACY POLICY — PLATRR

Effective Date: 8 August 2026 | Last Updated: 4 September 2026

This Privacy Policy explains how YBKM TECH VENTURES LLP, operating the Platrr platform (“Platrr”, “we”, “us”, or “our”), collects, uses, stores, shares, protects, and otherwise processes personal data when you access or use the Platrr mobile application and related services (collectively, the “Services”).

Please read this Privacy Policy together with our Terms & Conditions. By creating a Platrr account or otherwise using the Services, you acknowledge that you have read this Privacy Policy.

1. WHO WE ARE

Platrr is operated by YBKM TECH VENTURES LLP, GSTIN 24AAEFY0674Q1ZL, with its principal place of business at 15th Floor, C-4-152, Orchid Harmony, S P Ring Road, near Applewood Township, Shela, Ahmedabad, Gujarat 380058, India.

For purposes of applicable Indian data-protection law, YBKM TECH VENTURES LLP is the entity responsible for determining the purposes and means for processing personal data collected through Platrr.

2. SCOPE OF THIS POLICY

This Privacy Policy applies to personal data processed through the Platrr mobile application and related account, discovery, social, loyalty, booking, hosting, membership, communication and support features.

The Services are currently intended primarily for users in India. If Platrr later actively offers its Services in additional jurisdictions, this Privacy Policy may be supplemented with jurisdiction-specific notices where legally required.

3. ELIGIBILITY AND CHILDREN

Platrr is intended only for persons who are 18 years of age or older. We do not knowingly offer the Services to, or knowingly collect personal data from, children below 18 years of age.

Platrr does not currently collect your date of birth as part of account registration. Instead, you confirm during registration and/or use of the Services that you satisfy the minimum age requirement.

If you believe that a person under 18 has provided personal data to us, contact sales@platrr.in. We will review the request and take appropriate action, including deletion where required.

4. PERSONAL DATA WE COLLECT

We collect only the personal data reasonably required to provide, secure, administer and improve the Services.

4.1 Account and authentication information

Platrr currently uses phone-number and OTP-based authentication. We do not require a traditional account password or an email address to create a standard Platrr user account.

4.2 Profile information

Some profile information may be visible to other users depending on your privacy and discoverability settings.

4.3 Content you create

You should avoid including unnecessary personal or sensitive information in publicly visible content.

4.4 Location information

Platrr may access your device’s precise GPS location when you deliberately use the check-in or visit-verification functionality. We use this information to determine whether you are sufficiently close to the relevant café or venue to verify a visit or check-in.

Platrr does not use this check-in functionality to continuously track your precise GPS location in the background. Disabling location permission prevents GPS-dependent check-ins or verification but does not prevent you from using unrelated parts of the Services. You can manage location permissions through your device settings.

4.5 Contacts

If you voluntarily select “Sync Contacts” and grant the necessary device permission, Platrr may transmit telephone numbers contained in your device address book to our servers for the limited purpose of checking whether those telephone numbers correspond to discoverable Platrr users.

You can use Platrr without enabling contact syncing and may withdraw contact permission through your device settings.

4.6 Social graph and interactions

4.7 Usage, loyalty and discovery information

Platrr loyalty points, badges, credibility levels and similar indicators are platform features and do not constitute financial accounts or stored monetary value.

4.8 Booking and event information

If you act as a host, we may additionally process information relating to tables or events you create, guest participation, amounts payable to you, payout status and your connected payment or payout-account identifier.

4.9 Payment information

Payments are processed using Razorpay. Your card number, UPI credentials, banking credentials and similar sensitive payment credentials are collected and processed by Razorpay under its own policies and applicable payment regulations. Platrr does not receive or store your complete card or banking credentials.

Where you purchase Platrr Plus inside the iOS app, the payment is taken by Apple through the App Store rather than by Razorpay. We do not receive your Apple Account payment method. We receive and store only the purchase record supplied by the App Store: the product identifier of the plan, the transaction and original transaction identifiers, the signed purchase receipt we verify to confirm the purchase is genuine, the purchase and expiry dates, whether the subscription is set to renew, and an app-generated token linking the purchase to your Platrr account. We use this only to verify the purchase, activate and restore your membership, provide support relating to it, and meet accounting, tax and legal requirements.

4.10 Push-notification information

If you enable notifications, we may process a device push-notification token and your notification preferences. Notifications may be delivered through Apple Push Notification service (APNs) and Google Firebase Cloud Messaging (FCM).

4.11 Support and grievance information

4.12 Technical and security information

We use such information primarily for authentication, fraud prevention, troubleshooting, security, abuse prevention and service reliability.

5. INFORMATION WE DO NOT CURRENTLY COLLECT FOR STANDARD ACCOUNTS

If these practices change, we will update this Privacy Policy before or when required by applicable law.

6. HOW WE USE PERSONAL DATA

We may use personal data to create and secure your account, authenticate you through OTP, personalize café and dish discovery, verify check-ins, operate social features, process bookings and memberships, administer host payouts, respond to support requests, detect abuse and fraud, enforce our Terms, and comply with applicable law.

We do not sell personal data to third parties. We do not disclose personal data to third parties for their independent targeted advertising based on the data practices currently described for Platrr.

7. INDIA DATA-PROTECTION FRAMEWORK

The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 have been notified with phased commencement. As of the date of this Privacy Policy, certain provisions are operational while other data-fiduciary obligations and data-principal rights are subject to the notified commencement timetable.

Platrr intends to align its data practices with applicable requirements as they become legally effective. Where Platrr provides access, correction, deletion or consent controls before a specific statutory provision becomes applicable, those controls are offered as part of our privacy practices and do not reduce rights available under law.

8. YOUR CONSENT AND CHOICES

Where your consent is required, you may choose whether to provide it. Examples include permissions for precise location, contact syncing and push notifications. You can withdraw device-level permissions through your operating-system settings. Withdrawal of permission may prevent the associated feature from working.

9. AUTOMATED FEATURES AND RECOMMENDATIONS

Platrr may automatically use information such as your preferences, activity, dish logs, café interactions, loyalty activity and search behaviour to rank or recommend cafés, dishes, content or platform features. Platrr may also calculate platform indicators such as loyalty progress, badges or credibility scores based on applicable product rules.

These features are intended to improve discovery and platform integrity and are not intended to make legal, employment, lending, insurance or similarly significant decisions about you.

10. SERVICE PROVIDERS AND DATA SHARING

We may share information with service providers where reasonably necessary to operate the Services. These currently include:

Platrr’s backend infrastructure is currently hosted through AWS in the Asia Pacific (Sydney), Australia region. We may also disclose information to legal advisers, auditors, regulators or government authorities where required by applicable law or valid legal process.

11. INTERNATIONAL DATA PROCESSING

Because Platrr currently uses AWS infrastructure located in Sydney, Australia, personal data processed through the Services may be transferred from India to and stored or processed in Australia. We use contractual, technical and organizational arrangements with service providers intended to protect information during such processing.

We will comply with any applicable restrictions imposed under Indian data-protection law regarding international transfers.

12. WHAT OTHER USERS CAN SEE

Platrr is a social platform. Depending on your privacy and discoverability settings, other users may see information including your username, display name, profile photo, bio, reviews, ratings, check-ins, dish logs, followers/following, public lists, posts, comments and Taste Room activity.

Content you make visible to others may be independently screenshot, saved or redistributed by them.

13. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy. Account, profile and activity data may generally be retained while your account remains active.

When you request account deletion, we generally aim to delete or de-identify eligible personal information within 90 days, subject to legal retention requirements, fraud or security investigations, pending disputes, chargebacks, payment records, tax and accounting requirements, backup cycles and technical dependencies involving other users.

Transaction, tax, payout, GST and accounting records may be retained for the period required under applicable Indian law.

14. ACCOUNT DELETION

You may request deletion of your Platrr account using the account-deletion functionality available through the Services or by contacting sales@platrr.in. We may verify that you control the relevant account before processing the request.

Deletion may be delayed where reasonably necessary to handle pending bookings, refunds, payouts, chargebacks, disputes, fraud investigations or legal requirements.

15. YOUR PRIVACY RIGHTS

Subject to applicable law, you may request that we:

Requests may be submitted to sales@platrr.in. We may request reasonable verification to protect accounts from unauthorized requests.

16. SECURITY

We use reasonable technical and organizational safeguards designed to protect personal data, including encrypted network communications, access controls, authentication systems, role-based administrative access and security logging.

No internet-connected service can guarantee absolute security. If a personal-data breach occurs, we will investigate and provide notifications where required under applicable law.

17. USER-GENERATED CONTENT AND MODERATION

Content published on Platrr may be reviewed or processed where necessary to investigate reports, detect fraud or manipulation, enforce our Terms, protect users, comply with law or respond to valid legal requests.

18. LEGAL REQUESTS AND SAFETY

We may preserve, use or disclose information where reasonably necessary to comply with applicable law, protect individual safety, prevent fraud or abuse, investigate violations or establish and defend legal claims.

19. BUSINESS TRANSFERS

If Platrr or YBKM TECH VENTURES LLP is involved in a merger, acquisition, restructuring, financing, insolvency proceeding or transfer of business, personal data may transfer as part of that transaction subject to applicable law.

20. NO SALE OF PERSONAL DATA

Platrr does not currently sell personal data to third parties. If our practices materially change, we will update this Privacy Policy and obtain any consent required by applicable law.

21. THIRD-PARTY SERVICES

Some Platrr functionality depends on services operated by third parties. Third parties may process information under their own privacy notices when you directly interact with their systems. Platrr is not responsible for third-party services outside our reasonable control.

22. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will update the “Last Updated” date when changes are made. Where material changes affect your rights or how personal data is processed, we will provide additional notice or obtain renewed consent where required.

23. GRIEVANCES AND CONTACT

Where applicable intermediary rules apply to Platrr, applicable grievances will be acknowledged within 24 hours and ordinarily resolved within 7 days, subject to any shorter timeline legally required for a particular complaint.

24. CONTACT US

For questions concerning this Privacy Policy or Platrr’s handling of personal data, contact sales@platrr.in.

© 2026 YBKM TECH VENTURES LLP. All rights reserved.